FAQ

Frequently asked questions

Shipping


At this time we are only shipping within the United States. Most items are shipped 3-5 business days via USPS. Your patience would be greatly appreciated as I am only one person managing, packaging and shipping all of the items. Once shipped, arrival time depends on location of the delivery and other postal service factors Cristal's Art cannot account for. Cristal's Art is also not responsible for any stolen packages, please be sure you submit a safe delivery address and communicate with your local carrier about any specific delivery requests. Once an item shows as delivered we are unable to acquire additional information in most cases and are not responsible for replacing or refunding the order. In addition, the customer is responsible for entering the correct shipping address. If a package is returned to Cristal's Art due to an incorrect address, you will be responsible for the shipping cost to get it to you. Please email me directly and as soon as possible if you notice you entered the wrong address. If you would like to receive a package ASAP, please send Cristal's Art a direct email (at cristalvarad0@yahoo.com). We can also include a signature confirmation for the package.




Returns


All sales on Cristal's Art are final! Please remember that Cristal's Art is a small business and thus does not accept returns or exchanges. All item descriptions, sizes, and details are made clear on the listings, please make sure to read them over before making your purchase. If you have ANY questions at all before purchasing an item, please email me directly at cristalvarad0@yahoo.com.




Customs


I am currently not accepting custom orders to better focus on producing new products.




Damaged Items


Here at Cristal's Art, we only want the best for our customers. Before posting items online as well as before shipping, items are carefully and thoroughly inspected. Please email me directly at: cristalvarado0@yahoo.com and you will receive a replacement if one got past us!




Press Inquiries


If you would like to feature Cristal's Art, please email cristalvarad0@yahoo.com. Any press questions or inquiries are welcome!




Stocking In Retail


If you would like to feature Cristal's Art in your retail store, please email cristalvarad0@yahoo.com.




Lost or Stolen Packages


Once your package is handed to the USPS, it is out of our hands/control and the post office is responsible for it. If you have questions as to the location of your package you will need to contact your local post office as soon as possible.